Report, Track, Close — the perfect audit trail.
Anyone can report a problem without an account. The people who fix things work tickets. Every step — who was told, who picked it up, what was done — is on the record before anyone asks for it.
Scanned by whoever found the problem. No account, no app.
Roller shutter jammed half open, bay 3
Three steps, and the middle one is the one everybody skips.
Most reporting ends at the report. The value is in what happens between it arriving and somebody being able to prove it was dealt with.
- 01
Report
Someone scans the code on the wall or opens your link. They describe the problem, add a photograph, and get a reference. Thirty seconds, no account.
NSM-00042 issued - 02
Track
It routes to whoever covers that category and they are told. The reporter can follow it on their own link and answer questions without ringing anybody.
Assigned · notified - 03
Close
Whoever fixes it says what they did. The reporter is told. The whole sequence — every status, every message, every photograph — stays on the ticket.
Closed in 4h 20m
Tickets, not an inbox.
Everything that is late, unassigned or unroutable is on one screen. Nothing needs chasing because nothing is hiding in somebody's email.
- DEM-00042past targetRoller shutter jammed half open, bay 3Doors & shutters · M. Rowntree
- DEM-00041OpenWater ingress above the parts counterBuilding fabric · Unassigned
- DEM-00039In progressStrip light flickering, back corridorLighting · J. Amos
- DEM-00036ClosedCompressor losing pressure overnightPlant · Contractor
Interface shown with sample data.
The unglamorous half, done properly.
One link, no account
A reporter scans a code or opens a link, describes the problem, and is done. No sign-up, no app, no password — which is the only way you actually hear about the things you would rather know.
It routes itself
Categories decide who gets what. Nobody covering a category? It goes to a named fallback instead of nowhere, and the dashboard says so.
The reporter can follow it
They get their own link and a reference. They can see progress, answer a question, and add a photograph — without an account and without ringing anyone.
Photographs, resized on the phone
Two from the reporter, two from your side. Shrunk before they leave the handset, so a site with poor signal still manages it.
Targets that mean something
Set a resolution target per category. Anything past it is on the dashboard, not in a report nobody opens.
Reports you can hand over
Time to first response, time to close, by category and by person. Export to a spreadsheet or print to PDF.
Anywhere the person who spots it is not the person who fixes it.
That gap is where things get forgotten — and where a reference number, a named owner and a timestamp are worth more than a process document.
Dealerships and workshops
A shutter that will not close, a compressor losing pressure, a leak over the parts counter. The technician who notices it is not the person who fixes it.
Property and facilities
Tenants, cleaners and contractors all see problems before you do. Give each building its own code and the report arrives knowing where it came from.
Schools and trusts
Caretakers, teaching staff and site teams across several sites, with one report per trust and a record of when each thing was dealt with.
Landlords and managing agents
A repair reported by a tenant, tracked to close, with photographs and timestamps you can produce later if it is ever disputed.
Software teams
A checkout that fails on one browser, an export that comes out blank, an invoice showing the wrong VAT. Found by sales, support or the warehouse — people who will never have a seat on your issue tracker and should not need one to tell you something is broken.
Engineering and labs
A test rig drifting out of calibration, a machine throwing the same alarm twice a shift, a bench supply overdue its inspection. The operator who sees it is rarely the engineer who signs it off.
Put a code on the wall and see what turns up.
Accounts are set up by hand while we are in private preview, so tell us what you look after and we will set yours up.